Return and policy

RETURNS POLICY


We offer a 100% guarantee that if you’re in any way dissatisfied with the goods you have ordered we will exchange them or send you an eVoucher (we will not refund you ), provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact and you will pay to ship it to us.
please choose your correct size reading SIZES GUIDE.If you order not your size you will pay the second shipping (with the right size you need)
Please ensure that all items are tried without make up. We reserve the right to refuse return of items where it is apparent that this has been done.


RETURNS PERIOD


Our normal returns period is 4 days from the date you receive the goods and you must email us with your return request within this time. To allow for unwanted or ill-fitting gifts, the following exceptions apply:
Christmas gifts ordered from November onwards may be returned up to 15 January.

Returning Your Goods
Email vivetta.ponti@gmail.com with your exchange request.
We will reply by email and will provide you with an RG (Returned Goods) mail.
US Customers : Send your return via the USPS, and please obtain a Certificate of Posting from the post office for all returns, so that we can complete your request in the event of items being lost in transit. You should keep this certificate until you have received your replacement.
International Customers : Send your return via an insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs.
In all cases, your proof of postage should show the Vivetta address to which you have returned the goods, together with the post office’s printed / stamped confirmation of the date of posting. Vivetta cannot be held responsible for any returns lost in transit. You will bear the cost of postage for returns and exchanges; the only exception is if the garments are faulty (see below).
We will email you as soon as we receive the goods and will then endeavour to process your request for either a replacement or eVoucher as quickly as we can. For exchanges, we will send to you by email an invoice for re-posting the goods. Please allow 7 days from the time we receive your return for exchange garments to be sent out.
eVouchers are non-returnable and cannot be exchanged for cash.
My item is faulty, what can I do?
If you believe that your garments are faulty then please return your item as above together with a note, explaining what you believe is the problem. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution. If an item is found to be faulty the delivery costs for replacement items will be paid by Vivetta.
You have sent the wrong item, what should I do?
Oops! Sorry. Please email vivetta.ponti@gmail.com with ‘Order Error’ in the subject box.

WITH SALES WE TRY DON' T MAKE RETURNS.


PLEASE ENSURE THAT YOUR SIZE IS RIGHT READING MEASUREMENTS